Policies & FAQ

Thank you
Please let us know if we can do anything to better serve you. We are always open to suggestions and looking to improve. Thank you; your continued support is the reason for our success. If you feel you would be more comfortable or better served by another team member, or if you would like a different perspective, please let us know. We are happy to have guests work with any and all team members.

Gratuities are at the guest’s discretion and are appreciated by our highly qualified team for outstanding service.

In consideration of all our guests, we are unable to render services to those guests accompanied by children who do not have appointments. Please understand that in order to preserve the relaxing and stress-free salon environment, childcare should be arranged prior to your scheduled appointment.

Returns & Refunds
All Aveda products can be exchanged for alternate products or in-store credit with the exception of makeup. Because we know recommending product is an art we offer an experience counter for makeup so you can be confident that you have made the right choice. All other brands and tools are final sale.

Visa, MasterCard, Discover, American Express, debit cards or cash.
A Credit card is required to reserve your appointment.

Eco Fee
Graeber & Company is proud to be a Green Circle Salon. A $3 eco-fee will be charged to each service. Learn more about Green Circle Salons.

How far in advance should I schedule an appointment?
We suggest scheduling appointments as soon as possible to assure scheduling during your preferred date and time. Weekend and evening appointments tend to fill up two weeks in advance. We strongly recommend rescheduling any appointments immediately following your appointment. All prices are subject to change and may vary by provider. A Credit card is required to reserve your appointment.

When should I arrive?
Please check in 10-minutes prior to the start of your appointment. This will allow you plenty of time to check in and prepare for your treatment. Parking can be difficult at times downtown so please plan accordingly.

What if I am late for my appointment?
Arriving late will simply limit the time for your service resulting in either a shortened service or rescheduling your appointment. If your service time is shortened, it will end on time so that the next guest is not delayed or inconvenienced. We will do everything we can to accommodate you. All prices are subject to change and may vary by provider.

Why do you need my Credit Card to book an appointment?

To make a reservation, guests are required to provide a debit or credit card as a guarantee. There won’t be any charges to the card if the reservation is cancelled within the cancellation policy (see below). Charges may occur if the reservation is cancelled outside of the cancellation policy.

What if I need to cancel an appointment?
We understand that sometimes you need to change your appointment. We kindly ask that you give us 24 hours notice if you must cancel an appointment. If less than 24 hours is given on any service appointment, a 50% cancellation fee will be charged to your credit card. If a notice is not given a service, a cancellation fee of 100% of your service fee will be charged to your credit card.

Why am I asked for my email address?
We ask for email for each guest for confirmation and guest registration. You can opt in or out of our email promo.

Are cell phones allowed?
In order to maintain a relaxing environment, cell phones are strongly discouraged.

Why are there different levels and prices?

Our Aveda certified team of over 30 professionals is committed to enhancing your personal style as well as rejuvenating your well-being with both hair and spa services. We offer various pricing levels according to stylist experience and education to accommodate your lifestyle.

Stylist Levels 
Level 1 ~      1-3 Years Experience/Education/Demand
Level 2 ~      3-6 Years Experience/Education/Demand
Level 3 ~      6-10 Years Experience/Education/Demand
Level 4 ~     10-15 Years Experience/Education/Demand
Level 5 ~     15-20 Years Experience/Education/Demand
Level 6 ~     25-30 Years Experience/Education/Demand
Level 7 ~     30+ Years Experience/Education/Demand