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Hours of Operation
How far in advance should I schedule an appointment?
We suggest scheduling appointments as soon as possible to assure scheduling during your preferred date and time. Weekend and evening appointments tend to fill up two weeks in advance. We strongly recommend rescheduling any appointments immediately following your appointment.
When should I arrive?
Please check in 10-minutes prior to the start of your appointment. This will allow you plenty of time to check in, and prepare for your treatment. Parking can be difficult at times downtown so please plan accordingly.
What if I am late for my appointment?
Arriving late will simply limit the time for your service resulting in either a shortened service or rescheduling your appointment. If your service time is shortened, it will end on time so that the next guest is not delayed or inconvenienced. We will do everything we can to accommodate you.
Why am I asked for my email address?
We ask for email for each guest for conformation and guest registration. You can opt in or out of our email promo
What if I need to cancel an appointment?
We understand that sometimes you need to change your appointment. We kindly ask that you give us 24 hours notice if you must cancel an appointment. If less than 24hours is given on spa services, a 50% cancellation fee will be charged to you credit card. If no notice is given on a spa service a cancellation fee of 100% of your service will be charged to you credit card.
Gratuities are at the client’s discretion and are appreciated by our highly qualified staff for outstanding service.
Are children allowed in the spa?
In consideration of all our guests, we are unable to render services to those guests accompanied by children who do not have appointments. Please understand that in order to preserve the relaxing and stress-free environment of the spa, childcare should be arranged prior to your scheduled appointment.
Why was I asked for my credit card when booking my appointment?
We request that appointments consisting of 2 or more services as well as large parties be confirmed with a credit card or gift certificate. Please refer to our cancellation policy.
Are cell phones allowed?
In order to maintain a relaxing environment, cell phones are strongly discouraged in the spa.
What is your refund policy?
All Aveda products can be returned for an exchange of product the exception of make-up. Because we know recommending product is an art we offer a experience counter for make-up so you can be confident that you have made the right choice.
What methods of payment do you accept?
Check, Visa, MasterCard, Discover, American Express, Debit cards or Cash.
All prices are subject to change and may vary by technician.
If you feel you would be more comfortable or better served by another staff member, or if you would like a different perspective, please let us know. We are happy to have clients work with any and all staff members.
Please let us know if we can do anything to better serve you. We are always open to suggestions and looking to improve. Thank you; your continued support is the reason for our success.